Shipping policy
Order Processing & Dispatch
We prepare and dispatch all fresh goods orders within 1–3 business days after payment confirmation, minimizing waiting time to ensure customers receive their fresh products in optimal condition.
International Shipping & Delivery Time
Our standard international delivery typically takes 7–14 days to arrive, with transit times varying depending on the shipping destination. Customers can select the rush expedited shipping option at checkout if they require faster delivery for their orders.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and delivery destination. The exact shipping cost is clearly displayed at checkout with zero hidden fees or additional undisclosed charges.
Customs Duties & Import Taxes
International shipments of fresh products may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend customers check their local food import regulations before placing orders to avoid unexpected costs or delivery issues.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials specially designed for fresh goods, ensuring all items stay safe and fresh during transit.
Optional shipping insurance is available at checkout for all high-value orders, providing extra protection and peace of mind for your shipments.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging and product condition immediately upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact our support team right away.
If any product quality or defective issues are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange appropriate return, exchange or other reasonable solutions.
Customer Support
If you have any questions about fresh goods shipping, customs regulations or the delivery process, our customer support team is ready to assist you. Feel free to reach out anytime for professional and prompt guidance via email: contact@poolmart.shop or phone: (212) 555-0104.
Thank you for choosing POOL HOUSEHOLD MERCH LLC! We continually optimize our logistics services to deliver a faster, safer, and worry-free shopping experience for all customers.